STANDARD SHIPPING
We currently offer the following shipping methods for domestic orders to all 50 United States only:|
SHIPPING METHOD |
SHIPPING CHARGE |
ORDER PROCESSING |
ESTIMATED DELIVERY |
|---|---|---|---|
|
Ground |
Free (U.S. Only) |
Orders placed today will be processed within 1-2 business days. |
Delivery occurs 3 to 5 business days after processing. |
|
2 Day |
$18 |
Orders placed today will be processed within 1-2 business days. |
Delivery occurs 2 business days after processing. |
|
Next Day (Express) |
$25 |
Orders placed today will be processed within 1-2 business days. |
Delivery occurs the next business day after processing. |
Orders are processed pending item availability and payment verification. We will contact you via email if there are any issues with your order.
SHIPPING TO FREIGHT FORWARDER
In the event a freight forwarding company address has signed for a package, the freight forwarding company assumes the responsibility for the contents. The freight forwarder is accountable for the package from the time of collection from the consignor, until the time of delivery. They are liable for any loss or damage occurring to any goods or consignment. This includes, but is not limited to: loss of merchandise, physical damage, theft, any mishaps that lead to delay in delivery or any financial loss arising due to mishap. Please contact the freight forwarding company directly for further assistance.REFUSAL OF DELIVERY
If you refuse delivery of an order, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.ORDER AND SHIPPING CONFIRMATION EMAILS
You will receive an order confirmation email once your order has been submitted into our system. Once your order has shipped, we will send you an email confirmation that will include the tracking number for your package.You may receive several shipments in order to complete the fulfillment of your order and will receive a shipping confirmation email for all items as they are shipped.
RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please visit coordinatesnewyork.com/returns to submit your return request and retrieve a prepaid label for a return or exchange.
You can always contact us for any return question at help@coordinatesnewyork.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at help@coordinatesnewyork.com.